Frequently Asked Questions

Your auto finance partner

What is AUTOPAY?

AUTOPAY is the finance company that is servicing your loan or lease. Your account was selected due to your outstanding performance and our belief that you would benefit from the expanded services and easy payment options provided by AUTOPAY.

 

Making payments with AUTOPAY is easy. For a list of convenient Payment Options, click here.

 
How can I make my payment online?

You can make a payment by going to "Payment Options". AUTOPAY's Internet payment system will accept Visa/MasterCard credit or debit cards, ATM cards, as well as electronic checks.

 
Are there other payment options available?

Absolutely. We take pride in offering a wide variety of convenient payment options. Visit "Payment Options" to learn more about how you can pay the following ways:

  • By Mail:

    AUTOPAY

    PO BOX 713536

    Cincinnati, OH 45271-3536

  • By Phone: 1-855-219-0123
  • In Person: Using any MoneyGram location
 
Who can I call requesting information on my account?

AUTOPAY is committed to protecting our customers' information. To maintain complete confidentiality, we must speak to the individual(s) specifically designated on the contract. For any further questions regarding this inquiry, please contact a customer service specialist at 1-855-219-0123.

 
How can my credit score help me?

An improved credit rating will lower the risk of your account in the eyes of lenders, landlords, and insurance companies. If you are seen as lower risk, the costs associated with your mortgage/rent, auto loans, insurance policies, etc. are reduced. Therefore, an improved credit score will help keep your money where it belongs: in your pocket. AUTOPAY is committed to helping you improve your credit score by facilitating the most convenient payment options available.

 
I heard that I can get a free copy of my credit report each year? How do I get a free copy of my credit report each year?

Click here to get one copy of your credit report each year from

AnnualCreditReport.com

 
What about companies that claim they can improve my credit report for a fee?

The Federal Trade Commission (FTC) cautions consumers to be wary of companies that make claims regarding credit repair. These companies, commonly called credit clinics, don't do anything for consumers that consumers cannot do for themselves at little or no cost. Beware of any organization that offers to create a new identity and credit file for you. The FTC and state attorneys general have filed actions against those who pursue these fraudulent practices. Here are some warning signs that the FTC and others say consumers should look out for to determine if they might be dealing with a credit clinic:

  • An organization that guarantees to remove late payments, bankruptcies, or similar information from a credit report
  • An organization that charges a lot of money to repair credit
  • A company that asks the consumer to write to the credit reporting company and repeatedly seek verification of the same credit account information in the file, month after month, even though the information has been determined to be correct
  • An organization that is reluctant to give out its address or one that pushes you to make a decision immediately

 

For a helpful brochure about credit clinics, you can write to the Federal Trade Commission, Sixth and Pennsylvania Avenues, N.W., Washington, D.C. 20004 and request a brochure titled "Credit Repair: Self Help May Be Best." Source: http://www.bankruptcylab.com/showthread.php?t=17

 
What can I do if I discover that information is being reported incorrectly on my credit report?

You have the right to dispute incomplete or inaccurate information. If you identify information in your file that is incomplete or inaccurate and report it to a consumer-reporting agency, the agency must investigate unless your dispute is frivolous.

 
What steps do I need to take to report fraud?

You have the right to ask that nationwide consumer reporting agencies place "fraud alerts" in your file to let potential creditors and others know that you may be a victim of identity theft. A fraud alert can make it more difficult for someone to get credit in your name because it tells creditors to follow certain procedures to protect you. Please be aware that this may also delay your ability to obtain credit. You may place a fraud alert in your file by calling one of the following nationwide consumer reporting agencies. As soon as that agency processes your fraud alert, it will notify the other two agencies, which then also will place fraud alerts in your files.
Equifax 1-800-685-1111 www.equifax.com
Experian 1-800-397-3742 www.experian.com
TransUnion 1-800-916-8800 www.transunion.com

 
What do I do if I've been a victim of "identity theft?"

If you've been a victim of or think you may have been a victim of Identity Theft or fraud...

  • Immediately file a police report in the jurisdiction where you believe the crime occurred
  • Contact all 3 credit reporting agencies and place a security fraud alert on your file. A "Hawk" alert monitors any attempts to obtain credit using your name or Social Security Number
  • Contact your credit card companies and financial institutions and alert them to be wary of any out of the ordinary purchases or withdrawals. If your wallet was lost/stolen, cancel all your credit cards and have them replaced immediately.
 
What supporting documentation am I required to provide in order to file an identity theft claim?

An identity theft report includes a copy of a report you have filed with a federal, state, or local law enforcement agency. A consumer reporting agency may require you to submit additional information. For the detailed information about the identity theft report, visit www.consumer.gov/idtheft.

 
How do I get my title once my loan is paid in full?

Title are typically released 15 days after the lien is satisified.  The title will be mailed to the address of record.  There are some exceptions to this based on the method of payment.  Preferrably, the final payment should be made in the form of a certified fund, such as a cashiers check or money order or even a moneygram payment.  This will ensure proper processing.

Dealers, insurance company or other financial instituations that are satisifying the lien contact our customer service department to discuss expedited services.  Please call 855-219-0123.

PAY BY PHONE
1-855-219-0123